Responsibilities:

Customer Service:
 

• Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
• Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
• Handle inquiries, concerns, and complaints professionally and promptly
   

Booking and Scheduling:
 

• Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
• Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
• Confirm bookings and send detailed itineraries to clients
   

Destination Knowledge:
 

• Stay updated on travel trends, visa requirements, and safety information for various destinations
• Offer insights and suggestions for travel experiences that match client interests
   

Administrative Tasks:
 

• Maintain accurate records of bookings, payments, and client interactions using our CRM system
• Process payments and handle invoicing as needed
   

Benefits:
 

• Competitive salary with performance-based bonuses
• Remote work opportunity, allowing for flexible hours and work-life balance
• Opportunities for professional development and training in the travel industry
• Access to exclusive travel discounts and perks
• Collaborative team environment with supportive colleagues
   

Basic Qualifications:
 

• Proven experience in a similar customer service role or within the travel industry
• Strong communication skills with fluency in written and spoken English (additional languages are a plus)
• Proficiency in using booking platforms and CRM systems
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team, with a customer-first mindset
   

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!