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Appointment Setter
- Sterling Consulting Solutions
- August 7, 2024
- 06:04 AM
- Company size : 11-50
- Job Type & Title : Remote
- Apply Now
- About Company:
Welcome to Sterling Consulting Solutions, your trusted partner in both business consulting and travel excellence. We specialize in delivering strategic consulting services tailored to optimize your business outcomes, alongside curated travel experiences that inspire and enrich. Whether you're navigating market challenges or seeking transformative travel adventures, our dedicated team is committed to providing unparalleled service and expertise. Connect with us today to discover how we can elevate your business strategies and redefine your travel experiences.
- Skills: Appointment Setting Communication Customer Service Problem Solving Appointment Scheduling B2B Marketing Strategy Customer Interaction Resolving Issues Setting Appointments Telemarketing
Job Responsibilities:
- Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system
- Schedule Appointments: Schedule appointments and meetings for sales or service teams by contacting leads, maintaining calendars, and ensuring accurate communication of meeting details
- Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
- Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Travel Advisory:Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
- Problem Solving:Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions
Requirements:
- Experience:Proven experience in acustomer service role orwithin the travel industry
- Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
- Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
- Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally
- Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
- Education:High school diploma or equivalent; additional certification in travel and tourism is a plus
Benefits:
- Remote Work:Enjoy the flexibility of working from home with a supportive team environment
- Competitive Salary:Compensation commensurate with experience, with opportunities for performance-based incentives
- Professional Development:Access to ongoing training and development opportunities within the travel industry
- Travel Perks:Discounts on personal travel bookings and familiarization trips to enhance product knowledge
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