WFH Administrative Assistant/Customer Service

  • Sterling Consulting Solutions
  • November 17, 2024
  • 06:34 AM
  • Sterling Consulting Solutions 7014 13th Avenue, Suite 202, Brooklyn, NY 11228
  • Company size : 11-50 employees
  • Job Type & Title : Remote
  • Apply Now
  • About Company:

    Welcome to Sterling Consulting Solutions, your trusted partner in both business consulting and travel excellence. We specialize in delivering strategic consulting services tailored to optimize your business outcomes, alongside curated travel experiences that inspire and enrich. Whether you're navigating market challenges or seeking transformative travel adventures, our dedicated team is committed to providing unparalleled service and expertise. Connect with us today to discover how we can elevate your business strategies and redefine your travel experiences.

  • Skills: Administrative Assistance Communication Customer Service Data Entry Organization Skills Problem Solving Phone Etiquette Receptionist Duties Resolving Issues Workload Prioritization

Job Responsibilities:
 

  • Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
  • Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system
  • Travel Advisory:Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
  • Problem Solving:Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions
     

Requirements:
 

  • Experience:Proven experience in acustomer service role orwithin the travel industry
  • Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
  • Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
  • Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally
  • Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
  • Education:High school diploma or equivalent; additional certification in travel and tourism is a plus

Sterling Consulting Solutions

7014 13th Avenue, Suite 202, Brooklyn, NY 11228

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