ConnectWise Automate Specialist

  • ProVal Technologies
  • November 8, 2024
  • 09:42 PM
  • ProVal Technologies 498 Palm Springs Drive, Ste. 130 Altamonte Springs, FL 32701 United States
  • Company size : 51-200 employees
  • Job Type & Title : Remote
  • Apply Now
  • About Company:

    ProVal Technologies is a consulting firm for Managed IT Service providers, helping them navigate and manage their suite of technology products to support end-customers. Our team helps MSP's leverage best-practices and efficiencies across their tools and technologies, to make MSP's more efficient and profitable. ProVal also takes on operational capabilities in managing non customer-facing work for MSP's so they can focus their teams on building customer relationships.

  • Skills: Interpersonal Skills YouTube Autotask Bug Tracking ConnectWise ConnectWise Automate ConnectWise Manage Documentation Kaseya ProVal

We are looking for a ConnectWise Automate Specialist to join our team! You will be working with our MSP partners to provide professional consulting and admin services for their centralized services functions.

Job details
 

  • Salary Range: $70,000 - $80,000 annually
  • Job Type: Full-time, Remote

     

Responsibilities:
 

  • Evaluate client needs and develop content that supports business processes, such as scripting, monitoring, reporting/SQL, & patch manager configuration
  • Lead recurring meetings with clients to build relationships, review environment needs, and create and implement solutions
  • Audit and implement ProVal best practice solutions for new client onboarding
  • Execute new plans for clients, and provide ongoing training and end-user support
  • Collaborate within a team to innovate new ideas and best practices for clients and the company
  • Communicate with vendors, such as ConnectWise Automate support, for bug reporting or tier three support
  • Deploy and maintain official ConnectWise Automate or Third Party plugins
  • Utilize company's PSA to maintain daily time log
  • Create regular video content for the ProVal Tech YouTube channel

     

Requirements
 

  • Recent hands-on experience with ConnectWise Automate
  • Technical background across the IT Infrastructure / Managed Services technology stack
  • Prior experience working for a Managed Service Provider (MSP) preferred
  • Team player who is detail oriented and is eager to grow and develop their skills
  • Advanced interpersonal skills with a focus on verbal and written communication, such as documenting formal company processes and content
  • Ability to present ideas in user-friendly language to non-technical staff and end users
  • Preferred experience (1 or more of the following):
    • ConnectWise Automate Expert or Professional Certification
    • PSA (ConnectWise Manage / Autotask)
    • Security solutions (SentinelOne, Huntress, Webroot, Sophos)
    • Windows patching
       

Benefits
 

  • Great Team Culture
  • Remote Position
  • Unlimited Paid Time Off
  • Opportunity for Growth and Advancement Including Certifications
  • Health and Dental Coverage
  • 401k with Company Match

ProVal Technologies

498 Palm Springs Drive, Ste. 130 Altamonte Springs, FL 32701 United States

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