IT Service Desk Analyst

Solve IT Strategies, Inc.

December 15, 2024

03:20 AM

Solve IT Strategies, Inc. Chicago, IL

Company size : 2-10 employees
Job Type & Title : Remote
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About Company:
Call us 312-870-0365! We place temp, temporary-to-hire and direct-hire talent to help your business grow. The best candidates are not on the job boards. Tap our network of vetted and proven candidates to make an immediate positive impact. Temporary Staffing We’ll help you find qualified specialists in your desired industry to carry out all of your company’s needs. Tell us your challenge, or a list of what's important to you in a candidate and we’ll take care of the rest. We work hard so that you won’t have to. Consultants When you are looking for a professional to help you solve problems, realize opportunities, improve results, fill a key expertise or resource gap, or assist with any other critical initiative at your organization — and you want a professional who has done it before with proven success — it’s time to talk to us Direct Hire We assist you with an extensive candidate search and selection process to fulfill your critical direct hiring needs. We work with expertise that spans top executives, middle management and technical level positions. We will provide you with a service that is of the highest degree of confidentiality, professionalism and integrity.
Skills:

About the job

Skills:

Qualifications: •Technical Degree or related work experience. •Experience working in a service desk or IT customer service environment. •Technical support experience. •Basic network (wired and WIFI) maintenance including hardware

Duties:

Desktop Support professionally provides technical support to customers by answering questions, troubleshooting problems, maintaining server and workstation performance, and entering and closing tickets efficiently.

Primary Responsibilities: •Respond to and monitor incidents and service requests within the ticketing system. •Maintain accurate status of all tickets assigned in the system and provide appropriate follow-up to end-users. • Provide configuration and troubleshooting support for all systems. • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. • Perform server and desktop computer updates to safeguard from malicious viruses and malware • Manage customer issues and requests by creating, tracking and documenting technical solutions. •Maintain IT asset and contract tracking system • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. • Build\deploy new workstations (desktops laptops). • Install\upgrade hardware\software on Windows workstations. • Troubleshoot assigned tickets to determine if the issue can be resolved or the appropriate group for escalation. • Maintain positive relations through effective customer follow-up. Qualifications: •Technical Degree or related work experience. •Experience working in a service desk or IT customer service environment. •Technical support experience. •Basic network (wired and WIFI) maintenance including hardware

Solve IT Strategies, Inc.

Chicago, IL

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