The IT Manager will play a crucial role in supporting the technological infrastructure of our organization. This role involves managing device inventory, managing and provisioning application access and vendor relationships, providing tier 1 support to our staff of 35+ employees, administering mobile devices, and ensuring the security and functionality of IT systems. The ideal candidate is customer service-oriented and capable of troubleshooting issues effectively while maintaining a positive and professional demeanor. Prior experience in a remote environment is strongly preferred, as the IT Manager will be responsible for enabling seamless operations for a distributed workforce. This position requires a proactive problem-solver who thrives in a dynamic, fast-paced setting and is committed to maintaining high standards of service, security, and continuous improvement. This individual will champion Intrepid Ascent’s core values of integrity, creativity, humility, growth, and community in all aspects of their work. Note that this position requires occasional travel to company events.

Essential Duties and Responsibilities

• Device Inventory Management: Maintain an accurate and up-to-date inventory of company devices, including laptops, desktops, mobile devices, and peripherals. Coordinate device distribution, setup, and return processes for employees.
• Mobile Device Management: Oversee the administration of mobile devices, ensuring compliance with security protocols and company policies. Assist with onboarding and configuring new devices for employees.
• Application Management and Support: Serve as the team’s subject matter expert supporting the use of and managing license provisioning for software applications, such as but not limited to: Microsoft Office, Adobe, Google Workspace, Box, Qualtrics, Harvest (time tracking and invoicing software), Salesforce, and Zoom.
• Cybersecurity Oversight: Monitor and enforce IT security measures and provide training to staff, including antivirus software updates, password management, multi-factor authentication, Single-Sign-On, and adherence to cybersecurity best practices. Identify and mitigate potential security risks to protect company data and systems.
• Tier 1 IT Support: Provide first-line troubleshooting for staff IT issues, including hardware, software, and connectivity problems. Respond promptly to IT inquiries and issues logged through internal communication channels, ensuring a customer-focused resolution process. Escalate complex issues to appropriate resources when necessary.
• Remote Work Enablement: Ensure smooth operation of IT systems for a fully remote workforce, including managing collaboration tools, video conferencing platforms, and VPN connections. Provide training and resources to help employees navigate technology-related challenges.
• Policy and Process Documentation: Develop and maintain IT policies, procedures, and user guides to standardize operations and enhance efficiency. Communicate updates effectively to all staff.
• Vendor and License Management: Coordinate with external vendors for IT services and equipment procurement. Manage software licenses and ensure timely renewals.
• Vendor Relationship Management: Manage relationships with software vendors to ensure that licenses are sufficient and up-to-date, levels of service are appropriate for staff needs, and that all contracts with these vendors are in good order.
• Proactive Problem-Solving: Identify trends in recurring issues, implement proactive solutions to reduce downtime, and collaborate with other departments to align IT services with organizational goals.
• Continuous Improvement: Stay up to date with emerging technologies and recommend upgrades or new tools to enhance the firm’s IT capabilities. Propose cost-effective solutions to optimize IT operations and improve system reliability while aligning with organizational goals.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree required, preferably in Information Technology or a related field.
• Minimum 3 years experience in IT management, preferably in a remote or distributed workforce environment.
• Knowledge and experience with cybersecurity, device management, and tier 1 support.
• Proficiency with MDM platforms, VPNs, cloud-based tools, and ticketing systems.
• Proficiency with management of both Mac OS and Windows operating systems, and administration of common business appli