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Technical Account Manager
- Pivotal Partners
- December 24, 2024
- 03:07 AM
- Pivotal Partners Austin, Texas, Suite 260, 78705
- Company size : 11-50 employees
- Job Type & Title : Remote
- Apply Now
- About Company:
We are a leading search firm specialising in building high-performing Go-To-Market (GTM), Product, and Customer Success teams for emerging disruptors in the software industry. Pivotal Partners is dedicated to supporting founders and forward-thinking C-level executives in the early stages of their ventures. Every major success story in the software industry has achieved pivotal turning points in their journeys by acquiring remarkable early-stage talent, which is both hard to find and even harder to recruit. We have a track record in doing exactly that. Partnering with some of the world's most successful software organisations, including Snowflake, Databricks, Datadog, Confluent, Signalfx, Dremio, Imply.io, Singlestore, Starburst, Labelbox, Grafana Labs, AppDynamics, Harness, MongoDB, Vercel, CockroachLabs, Launchdarkly, Forter, ThoughtSpot, Instabase, Sprinklr and many others. Over the years, we have naturally developed strong relationships with several tier-one venture capitalists through our network of founders, executives, and board members. In the past nine years, our founders have recruited over 1,500 candidates for organisations backed by venture capital funds like A16z, Accel, Sequoia, Lightspeed and Battery Ventures. 2024: Global Recruiter Awards: Best Start-Up Agency ???? US - (646-692-0911) UK - (020 4572 1776
- Skills:
About the job
Pivotal Partners is exclusively partnered to scale a Series C ($200mil) A16z & insights Ventures backed. The world's most comprehensive DevOps solution is offered as a unified application, revolutionizing collaboration among Development, Security, and Operations teams in software creation.
We are looking to expand the TAM function by hiring 2x Technical Account Managers into the US team. This role bridges the gap between technology and business, ensuring customers achieve maximum value from the technical solutions.
We have landed customers like Goldman Sachs, JPMorgan, Citi, NatWest, HSBC, Barclays, Walmart, Expedia, HelloFresh, Booking.com and many other Fortune 500 accounts.
Key Responsibilities:
- Build and maintain strong relationships with clients, acting as their trusted advisor.
- Understand client needs and align our solutions to their business goals.
- Troubleshoot and resolve technical issues, coordinating with internal teams as needed.
- Drive adoption of our products through proactive engagement and best practice sharing.
- Collaborate with cross-functional teams to advocate for client requirements and enhance the customer experience.
What We're Looking For:
- Proven experience in a technical or customer-facing role.
- Must come from a DevOps or CI/CD background in a SaaS vendor.
- Excellent communication and relationship management abilities.
- Familiarity with scripting languages like JS, Python, .NET, or Java..
- A proactive, customer-first mindset.
- Must be based on East Coast or Central time zone.
Pivotal Partners
Austin, Texas, Suite 260, 78705
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