IT Call Center Specialist

Cygnus Professionals Inc.

November 14, 2024

06:59 AM

Cygnus Professionals Inc. 3490 US Highway 1, #4, Princeton, New Jersey 08540

Company size : 501-1K employees
Job Type & Title : Remote
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About Company:
Cygnus Professionals Inc.– a global IT company envisions in Business-IT Transformations through progressive solution platforms and technology consulting. Headquartered in New Jersey, Cygnus offers collaborative engagement through partnerships in developing, modernizing strategic solutions, and supporting innovation. Today, Cygnus has been strongly focusing on advanced technology services leveraging AI, ML, NLP, Blockchain, IoT, and Cognitive Computing. Cygnus has also built Service Delivery Competency on Oracle and Microsoft loud-based solutions. Cygnus Professionals is a leader in Digital Health and Healthcare IT Solutions providing services across the US, Europe, and India and expanding into new territories where a need for qualified compliance personnel is in demand. This includes Digital Transformation and electronic media systems for quality management. Cygnus has a firm footprint addressing the unique challenges of the US Pharmaceutical & Healthcare industry especially in the area of inspection/audit readiness, Governance, Risk, Compliance, and Project Quality Services. Cygnus is able to develop a fresh outlook in collaborative human capital focusing on customer centricity, agility, continuous innovation and, business process excellence.
Skills: Contact Centers Software Support Technical Support

Shift Start/End Time:

Hours are M-F 7am-11 pm est. Candidates must be available to work any shift within those days/times and may vary based on business needs.

Ideal Candidates:

Call center background, high professional, attention to detail, goal orientated, handles high stress environment well, flexible schedule, handles change well.

MUST HAVE - If candidate does not meet this criteria, do not submit:

• Candidates must be willing to work any days/hours the business requires (M-F 7am-11pm).

• Must type a min of 65+ wpm with a 90% accuracy. No exceptions. PLEASE LIST wpm test score at the top of the resume.

• Call Center experience in software support, not to be confused with engineers. They must provide software support, not hardware support and they must be in a call center role not an engineering role.

• Candidates must be seeking long term employment opportunities. This is a contract to hire position and we are seeking long term/perm candidates.

• Candidates must have high speed internet and a quiet room – uninterrupted and private.

• Candidates must be able to tolerate learning curves in a complex learning environment.

•Candidates must have perfect attendance during first 60 days of employment, no schedule trades or time off during training or nesting.

Skill Set Requirements:

• Ability to work successfully with customers to provide problem resolution

• Strong telephone etiquette

• Strong critical thinking ability

• Strong verbal and written communication

• Collaborator and ability to work within a team setting

• Ability to document problem resolution and other materials

• Ability to multi-task and prioritize effectively and independently

• Proficiency in MS Office Applications

Cygnus Professionals Inc.

3490 US Highway 1, #4, Princeton, New Jersey 08540

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