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IT Support Analyst (Contractor)
- GameChanger
- November 14, 2024
- 07:26 AM
- GameChanger 124 East 14th Street, 17th Floor, New York, NY 10003
- Company size : 201-500 employees
- Job Type & Title : Remote
- Apply Now
- About Company:
GameChanger is a technology company that builds simple and powerful products for youth sports teams and their communities. Our app provides world class access to live game action, the statistics to inform teachings and help fuel growth, and solutions that rally community around a team. In November 2016, GameChanger proudly joined the DICK’S Sporting Goods family.
- Skills: Communication Organization Skills Problem Solving Skilled Multi-tasker Written Communication Help Desk Support Operating Systems Routine Maintenance Support Documentation Troubleshooting
What You’ll Do:
- In-Office Support
- Provide on-site, desk-side technical support for teammates, including troubleshooting hardware, software, and network issues.
- Respond to help desk tickets and service requests in a timely manner, aiming to resolve issues on first contact.
- Set up, maintain, and troubleshoot workstations, monitors, mobile devices, printers, and other peripherals.
- Hardware and Software Management
- Deploy, configure, and maintain operating systems and essential software on both Windows and macOS devices.
- Manage hardware inventory, ensuring devices are updated, repaired, and replaced as needed to avoid disruption in operations.
- Provide user training and guidance on software applications and new technology implementations.
- Network and Infrastructure Support
- Monitor and troubleshoot network connectivity and performance.
- Collaborate with the IT team on routine maintenance and updates to network infrastructure.
- Assist in the deployment of new IT systems and upgrades, ensuring minimal disruption to employees.
- User Training and Documentation
- Develop and maintain IT support documentation, including FAQs, troubleshooting guides, and user manuals.
- Conduct training sessions to ensure employees are comfortable with IT resources and can perform basic troubleshooting independently.
What You’ll Bring:
- 2+ years of experience in an IT support or help desk role, preferably in a tech or medium-to-large organization.
- Proficiency with macOS operating systems, Google Workspace, Okta, as well as experience with common office applications and cloud-based platforms.
- Familiarity with network fundamentals, including TCP/IP, DNS, and VPNs.
- Strong problem-solving skills, with an emphasis on customer service and professionalism.
Who You Are:
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
GameChanger
124 East 14th Street, 17th Floor, New York, NY 10003
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