Implementation Specialist

Versaterm

November 22, 2024

10:05 AM

Versaterm Ottawa, 1331 Clyde Ave. #400, Canada

Company size : 201-500 employees
Job Type & Title : Remote
Apply Now
About Company:
Versaterm is on a mission to design and deliver a purpose-built ecosystem of solutions that enhances community safety—from five minutes before an incident occurs to five minutes after. As your trusted partner, we can help your organization achieve new efficiencies, deliver exceptional experiences and foster safer communities with more just outcomes.
Skills: Crystal Reports DNA Forensic Analysis Laboratory Information Management System (LIMS) Software Implementation

The Role

The primary function of the Implementation Specialist is to perform any implementation-related activities including training, on-site/remote troubleshooting, document production, and other customer support and administrative functions.

This position can be based in either of our offices in Mesa, AZ, or Lexington, SC, or performed remotely from a home office. For candidates located near one of these offices, a hybrid work model will be required. Preference will be given to candidates who are available to work on-site.

Key Responsibilities

Implementation

Conduct implementation, product training, and support for all JusticeTrax products
Analyze and interpret business processes and laboratory workflows to ensure requirements are met for product implementation
Gather, assess, and identify the training needs based on new product features to be implemented at the laboratory
Provide customer assistance and support through the JusticeTrax issue reporting portal(s)
Assist new and existing clients in redesigning their work processes to streamline operations and reduce backlogs by utilizing features available in JusticeTrax products
Provide appropriate and contractual customer training, including but not limited to system administrator and end-user training
Strive continually to complete assigned projects on time and within budgeted hours
Assist the DBA with data conversions/migrations as needed, including but not limited to helping customers identify field(s) in the application where data points will land, creating visual field mapping guides for the DBA, and advising customers on what data to maintain or discard
Record all bugs or enhancement requests identified by customers
Gather and implement all reporting requirements established under the contract or purchase agreement
Become familiar with the requirements of the contract with customers and those customers' business needs
Participate in end-of-implementation reviews as needed

Customer Service

Represent JusticeTrax to all outside contacts in a positive, professional manner
Consult with customers regarding their internal processes, alternative best practices, and ways to integrate JusticeTrax software into their business
Remain consistently up to date on new technologies and how to apply them to resolve customer needs

User Meetings

Work with the JusticeTrax team to prepare and present topics and training at annual user meetings
Manage and participate in the user meeting agenda scheduling and realization

Sales

Report any leads or suggestions in securing new work to the Business Development/Sales Departments

Software Testing

Perform thorough exploratory testing and user acceptance testing, as required for product release
Record defects in the issue tracking system

Qualifications

Familiarity with ANAB or ISO 9001 or other relevant Quality Systems Requirements standards
Two years' experience in Forensic Science or Information Technology, and at least two years' experience in customer service
Experience with providing professional training or instructor-led training sessions
Bachelor's Degree; concentration in Forensic Science/Computer Science or a related field preferred
Knowledgeable in the use of JusticeTrax or other LIMS products
Proficient in Microsoft Office applications
Working knowledge or familiarity with Crystal Reports and/or SQL skills
Possess basic project management skills
Skilled in troubleshooting software issues
Responsible for smaller-scale projects and less complex software deployments
Willingness to travel
Ability to personally achieve results, take ownership, and accept responsibility
Ability to manage multiple projects to achieve contractual requirements
Keen grasp of time management
Superb communication and interpersonal skills.

Versaterm

Ottawa, 1331 Clyde Ave. #400, Canada

India Abroad® and New India Abroad®, publications of Indian Star LLC, are primarily meant to keep the Global Indian Diaspora informed about what is happening in India, the world and in their own neighborhoods through digital platforms, and print publications.