Customer Success Manager

BoostDraft

November 26, 2024

09:34 AM

BoostDraft 1-6-15, HIRAKAWACHO US BLDG. 8F. CHIYODA-KU, TOKYO

Company size : 11-50 employees
Job Type & Title : Remote
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About Company:
With BoostDraft, lawyers can finally review, draft, and edit complex legal documents within MS Word in an efficient, focused, consistent, and secure manner. BoostDraft eliminates the need for endless scrolling and searching for references and definitions and provides auto-completion features to ensure you are referencing the right section or defined term. Along with its navigation, editing, and proofreading features, attorneys can now focus more time on actual legal work and waste less time on document minutiae. Through its intuitive interface and natural integration with MS Word BoostDraft provides a seamless transition to next-level legal document review and drafting.
Skills: Communication Customer Success Graphics Law Manuals Training Training Material User Interviews

What you will

do:As the first Customer Success in the

US,Develop user manual / training material for users to utilize BoostDr
aftUnderstand the attorney's work and provide an explanation of which BoostDraft features are useful in each ca
se.Conduct interviews with customers to understand inefficiencies in their daily work, categorize pain points, and collaborate with Product Managers to put new features on the product road

map
Required Qualification

s - At least 2 years of experience in legal-related
workStrong interest in working at an early-stage startup and cutting-edge techno
logyGood at writing and explaining features. Eager to develop user manuals and onboard vi
deosHighly skilled in soft communication and the ability to handle complex req

uest
Desired Skil

ls - Experience in working at an early-stage IT sta
rt-upExperience in working in a customer success

team※We are also open to someone with lawyer or attorney experience, even if he/she doesn't have work experience in startups or customer success

teams
Nice to

have -Experience with graphic design tools and creating visual mat

erialsBe

nefitsWhy you should join Boost

Draft:Great learning opportunities await as you work closely with the founders and exceptional team members from one of the world's top comp
anies.Experience working in a diverse, highly international environment, collaborating with individuals from regions including the US, Canada, Taiwan, Japan, Singapore, China, and o
thers.Engage in numerous opportunities to interact with industry leaders who are dedicated to delivering products that offer an exceptional user exper
ience.Embrace total freedom with our fully remote setup, ensuring you have the flexibility to define and manage your work-life balance effortl

BoostDraft

1-6-15, HIRAKAWACHO US BLDG. 8F. CHIYODA-KU, TOKYO

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