Client Success Manager

Brandwoven (formerly Run AMZ)

November 26, 2024

09:30 AM

Brandwoven (formerly Run AMZ) 107 SE Washington St, Suite 700 Portland, OR 97214

Company size : 11-50 employees
Job Type & Title : Remote
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About Company:
Brandwoven is reshaping the way brands navigate the ever-changing marketplace landscape. We invest in the growth of dynamic, product-based brands by providing full-service consulting and management solutions. Our adaptive strategies empower brands to excel and drive growth by optimizing their presence and performance in online marketplaces. Through all-in collaboration, we unlock a product's true potential by redefining our clients' commerce strategy, and ultimately transforming the future of their business. Rooted in the power of story and strategy, Brandwoven brings to light the nuances of a brands relationship with its consumers. Our team finds meaning through insight and foresight to strategically connect the various layers of online marketplaces. By helping brands craft multi-faceted strategies, we strengthen brand stories and create enduring connections between products and consumers. Contact us at info@gobrandwoven.com or https://gobrandwoven.com/contact-us/
Skills: Account Management Analytical Skills Communication Customer Satisfaction Customer Service Marketing Negotiation Problem Solving Skilled Multi-tasker Amazon Seller Central

Who we are looking for:

Brandwoven is looking for an experienced Amazon Seller Central and Vendor Central Manager to work on the front lines with our brand partners as we manage their e-commerce business.

This person’s experience will enable them to engage with our clients and ensure every detail of their experience is curated, deadlines are met, and the service is exceptional along the way. The position’s role is to ensure each aspect of our client’s Amazon business is thriving.

Responsibilities:

Be the Amazon subject matter expert when interacting with clients
Work with Client Coordinator to maintain client catalogs and best in class digital merchandising content
Predict and avoid any/all potential pitfalls our clients may encounter within the Amazon system
Leverage internal resources to develop creative for product listings, maintain effective marketing campaigns and manage inventory/forecasts for our clients
Responsible for the on-time completion for all "deliverables" for assigned clients
Actively troubleshoot and solve problems for our clients within the Amazon ecosystem
Work with account director to develop client-specific Amazon strategies
Stay on the cutting edge of all changes within the Amazon system
Other responsibilities that come with working at a high-growth startup

Successful Candidates:

2-3 years’ experience working in and around the Amazon ecosystem
2-3 years customer service and/or account management experience
Experience working with consumer products brands
Detailed oriented, diligent and organized
Ability to multi-task, communicate and collaborate with internal teams and clients
Bachelor’s degree in business, marketing or related field required

Compensation and Benefits:

Work/Life Balance: Remote work environment, 3 weeks PTO, 2 personal days and 10 paid holidays
Wellness: Medical, Dental and Vision insurance
Financial Well-Being: Competitive salary with 401k and 4% employer match

Brandwoven (formerly Run AMZ)

107 SE Washington St, Suite 700 Portland, OR 97214

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