Remote Desktop Support Specialist

Get It - Professional Services

December 15, 2024

03:30 AM

Get It - Professional Services

Company size : 2-10 employees
Job Type & Title : Remote
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About Company:
Helping businesses streamline operations, improve efficiency, and achieve their goals. We work with companies of all sizes to deliver practical solutions that drive growth and success, all while focusing on cost-effectiveness and lasting impact.
Skills: Computer Repair Computer Science Dynamic Host Configuration Protocol (DHCP) Networking Service Desk Software Updates Technical Support Troubleshooting Windows 10 Workload Prioritization

Job Overview

We are seeking a highly skilled Desktop Support Specialist with a commitment to providing exceptional technical assistance within a remote work environment. As a vital member of our IT team, you will contribute significantly to the maintenance and optimization of our organization’s IT infrastructure, ensuring seamless operations for all end users.

Key Responsibilities

Install, configure, and uphold desktop hardware, software, and Microsoft Windows operating systems.
Set up new workstations, applications, upgrades, and patches efficiently.
Diagnose and resolve issues related to hardware, software, and network for desktops, laptops, printers, and other peripherals.
Collaborate with the IT Service Desk and Engineers to troubleshoot problems, implement innovative technologies, and enhance efficiency.
Respond promptly to helpdesk tickets, providing remote or on-site support to users.
Maintain comprehensive documentation of issues, fixes, and processes within the helpdesk system.
Offer technical support, guidance, and training to IT personnel.
Strategically plan, test, and execute system and software upgrades.
Engage in disaster recovery testing and document outcomes and recommendations.
Address audit findings to ensure compliance with industry standards and regulations.
Serve as an integral member of the Incident Management Team, prioritizing tasks during critical incidents.
Participate in a rotational 24⁄7 on-call support schedule.
Attend training sessions to enhance knowledge of IT systems and regulatory requirements.

Required Skills

3-5 years of experience with Microsoft Windows 10⁄11, imaging, deployment, and patching processes.
Proficiency in Active Directory, Azure, Microsoft 365, GPO, DNS/DHCP.
Familiarity with ITIL processes such as Change Management and Problem Management.
Understanding of networking principles and remote support tools.
Strong troubleshooting capabilities, organizational skills, and a customer-centric approach.
Excellent verbal and written communication skills.
Relevant certifications (e.g., CompTIA, Microsoft) are preferred.
A valid driver’s license and access to reliable transportation for occasional travel.

Get It - Professional Services

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