Help Desk Analyst I

  • Robert Half
  • November 21, 2024
  • 12:25 PM
  • Robert Half 2884 Sand Hill Road Suite 200 Menlo Park, CA 94025
  • Company size : 10K+ employees
  • Job Type & Title : Remote
  • Apply Now
  • About Company:

    Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.

  • Skills: Customer Satisfaction Customer Service Active Directory Android Computer Hardware Configuration Management Help Desk Support Industry standards Technical Support Troubleshooting

Responsibilities
 

  • Execute product implementation processes for healthcare providers, ensuring seamless integration with their existing systems.
  • Conduct comprehensive testing on software functionality to ensure optimal performance.
  • Deliver exceptional customer service experiences by resolving client inquiries and assisting them in understanding the software.
  • Diagnose software issues and troubleshoot effectively to ensure client satisfaction.
  • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to enhance service delivery.
  • Utilize your understanding of Health Care industry standards and practices to better serve our clients.
  • Ensure accurate record-keeping for all client interactions and product implementations.

     

Requirements
 

  • Possess expertise in Android Development
  • Proficient in Cisco Technologies
  • Comprehensive understanding of Citrix Technologies
  • Familiarity with Mac Computers
  • Proficient in Microsoft software and tools
  • Experience with Active Directory
  • Ability to troubleshoot Apple Devices
  • Knowledge in Computer Hardware
  • Experience in Configuration Management
  • Ability to manage Deployments
  • Experience or understanding of Health Care industry is a plus

Robert Half

2884 Sand Hill Road Suite 200 Menlo Park, CA 94025

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