.png)
Cloud Support Administrator
- BSC Analytics
- December 17, 2024
- 04:23 AM
- BSC Analytics Murrells Inlet, SC
- Company size : 51-200 employees
- Job Type & Title : Remote
- Apply Now
- About Company:
TURN DATA INTO INSIGHT FASTER Market leadership depends on timely insights. BSC Analytics helps enterprises transform data into strategy faster and leave them with Day 2 expertise to continue winning.
- Skills: Customer Satisfaction Cloud Administration Cloud Computing DevOps Incident Management Kubernetes Linux Networking System Administration Troubleshooting
About the job
Enjoy being part of a team of motivated engineers focused on helping the world’s largest organizations innovate and execute in the cloud.
- Fully paid continuing education and cloud certifications
- Collaboration and mentorship with leading engineers
- Work-life balance and flexibility
- Upward mobility and opportunities for personal growth
- Competitive salary + annual bonus opportunity
The Role:
This is a client support role. A typical day will be managing incidents, solving service requests and expanding on your skillset. When not tending to incidents, you will work to continue to develop and build on your skills. This can mean taking on DevOps tasks for a client, studying for a Kubernetes exam or acquiring additional Azure certifications. We are looking for someone with at least two years of incident management experience with an obsession with customer satisfaction. This is a standout opportunity to collaborate with an elite group of engineers, to continually build up your skillset and, in turn, build a career in the cloud industry.
Hours:
- Monday - Friday, 6:00am to 3:00pm ET— weekend on-call once a month
US-based Salary: $65,000 to $85,000/year
Non-US Compensation: $18-25/hr
Responsibilities:
- Assist the team in providing 24/7 client support
- Manage and resolve incidents, service requests and DevOps assignments
- Respond to client incidents in a timely manner
- Identify trends and patterns in incidents
- Collaborate amongst the team during critical events
- Provide top notch customer service to clients
- Build automation
- Support team members
Required Qualifications:
- 2+ years of cloud administration experience
- 2+ incident management experience
- 1+ year of system administration and networking experience
- Azure experience
- Ticketing system experience
- Linux/Windows server experience
- Excellent communication skills
- Strong multi-tasker
- Self starter
- Team player
Preferred Qualifications:
- Consulting experience
- Enterprise experience
- Azure certifications
- Kubernetes experience
- Terraform experience
BSC Analytics
Murrells Inlet, SC
ADVERTISEMENT
.jpg)
ADVERTISEMENT
ADVERTISEMENT
E Paper
ADVERTISEMENT
Video
