Merchant Application Specialist

ConnectWise

November 21, 2024

12:31 PM

ConnectWise Suite 11.02, Level 11 1 Market Street Sydney NSW 2000 Australia

Company size : 1K-5K employees
Job Type & Title : Remote
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About Company:
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Skills: Account Management Analytical Skills Attention to Detail Communication Customer Service Negotiation Vendor Management Emerging Technologies Onboarding Training

Essential Duties and Responsibilities:

Provides support to the Merchant Operations team, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Merchant Operations team through the explanation of facts, policies, and practices
Ensures all necessary documentation for merchant application is complete before submission to GPI
Facilitate communications and information transfer between partner and external payment processor to ensure a merchant account is approved for the partner
Manages and reports escalations for both partners and third parties
Follows a range of internal processes and uses multiple systems to ensure successful partner onboarding
Meets with partners to assist in the activation of their products
Responds to partner inquiries in a timely and accurate manner
Ensures internal and external documentation is up to date

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Highly analytical and data-driven mindset
Excellent time management and organizational skills
Self-motivated and calm under pressure
High attention to detail
Exceptional Customer Service via phone, email and virtual meetings

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree required in related field or equivalent business experience
2+ years of related experience
Preferred: Knowledge of Salesforce, Case Management, ConnectWise PSA
Preferred: Experience working in the payment secto

Working Conditions:

Hybrid/Remote/On-Site depending on location
0-10% travel may be required

ConnectWise

Suite 11.02, Level 11 1 Market Street Sydney NSW 2000 Australia

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