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Air India unveils self-baggage drop, self-check-in facility
First Indian Carrier to Provide the Facility at Delhi Airport, available for Domestic and Australia-bound Flights
Air India carrier / Image - Tata Group
Air India, a wholly owned subsidiary of Tata Sons, has become the first Indian airline to introduce a self-baggage drop and self-check-in service for international flights.The self-service feature is presently accessible for all flights bound for Australia and for all domestic routes within India at Terminal 3 of Delhi Airport.
Rajesh Dogra, chief customer experience and ground handling officer of Air India said, “This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world but also intend to introduce it at other airports in India as well as at major airports in other parts of the world.”
Air India's passengers can use the streamlined digital process that allows them to print boarding passes and baggage tags, avoiding traditional check-in counters. Travelers get to customize their seats and other options. This comes hand-in-hand with the DigiYatra initiative for domestic flights, enhancing the convenience for travellers.
The airline previously introduced 'Project Abhinandan,' under which they deployed specially trained Service Assurance Officers at 16 major Indian airports to identify and offer on-ground assistance to passengers.
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