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Citizens Financial, Cognizant launch Global Capability Center in Hyderabad
The GCC aims to accelerate innovation, digital transformation, and cloud-driven banking solutions.
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Bhavana P - Sat, 19, Apr 2025
- 15:10 EDT
- 78
New Cognizant/Citizens GCC in Hyderabad, India / X/ OffDSB
American bank holding company, Citizens Financial Group and IT firm Cognizant have launched a global capability center in Hyderabad, India.
The new center, located at Cognizant’s campus, will support Citizens’ next generation technology strategy. It aims to scale digital capabilities, enhance customer experience and improve time to market for banking solutions.
Also read: India's Infosys accuses rival Cognizant of anti-competitive practices
The launch event was attended by Sridhar Babu, Telangana’s Minister for IT, who highlighted the city’s status as a growing hub for global capability centres across sectors like BFSI, healthcare and technology.
"The launch of Citizens Bank’s Global Capability Centre with Cognizant reflects the growing confidence in our ecosystem. But we are aiming higher — transforming Hyderabad from a GCC hub into a Global Value Centre, driving IP creation, innovation, R&D, and product development,” Sridhar Babu said.
The GCC is expected to employ 1,000 professionals in IT and data analytics by March 2026. It will leverage Cognizant’s AI platforms — Cognizant Neuro and FlowSource — to deliver GenAI-enabled solutions in cybersecurity, data management and customer engagement.
“Our partnership with Cognizant on the establishment of a GCC in Hyderabad is core to our strategy to scale digital transformation, strengthen innovation capabilities, and improve time to market for new-age banking products,” said Michael Ruttledge, chief information officer and head of enterprise technology and security at Citizens Financial Group.
“The establishment of Citizens’ first GCC in Hyderabad underscores our shared commitment to driving innovation and transformation in the financial services sector,” said Surya Gummadi, president – Americas, Cognizant. “In addition, Cognizant plans to create a Banking and Financial Services Innovation Center to help clients foster innovation, facilitate collaboration, improve operational security and compliance, data and analytics, cybersecurity, and customer experience,” Gummadi added.
Cognizant will build and operate the center, with Boston Consulting Group providing program governance.
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