The UK’s Starling Bank on Jan. 22 appointed Raghu Narula as its new chief banking officer. Narula will also join the bank's Executive Committee.
Starling Bank is a British entity, often called a digital challenger bank or neobank, offering personal and business bank accounts in the United Kingdom.
In his new role, Narula will focus on driving customer and commercial growth, as well as innovation across both business and retail banking. He will oversee the development and launch of new products, customer propositions, and go-to-market strategies.
Raman Bhatia, group CEO of Starling Bank, commented, “Raghu’s vast knowledge across retail, wealth management, and commercial banking, coupled with his deep understanding of digital transformation in financial services, make him an ideal fit for Starling. He understands how technology will continue to change the way we bank, and how to lead teams to deliver exceptional results. This appointment further strengthens our leadership team as we embark on our next phase of growth.”
Narula expressed his excitement for the appointment, stating, “I’m looking forward to joining Starling as it embarks on its next phase of innovation and growth. My goal is to work with my exceptional colleagues to continue to challenge and change how banking customers can be best served in the UK. I'm confident we can make a tangible difference, not just for our existing customers but also for many more customers going forward, both individuals and small businesses.”
On LinkedIn, he shared, “Really excited to join Starling Bank - can’t wait to meet the brilliant team and get cracking on the amazing opportunities that lie ahead …”
With over 20 years of experience in retail, wealth, and commercial banking, Narula brings a wealth of expertise to Starling.
He previously led customer engagement and service transformation at NatWest Group and held leadership roles at HSBC, where he contributed to building and growing businesses from their launch to large-scale transformation.
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