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Rep. Ro Khanna’s bill to hold agencies accountable for better customer service passed
The bill requires the heads of federal agencies to each designate an existing senior official responsible for improving service delivery.
Congressman Ro Khanna. / Ro Khanna website
The US House of Representatives on May.22 overwhelmingly approved the bipartisan Government Service Delivery Improvement Act, which was introduced by Indian-American Congressman Ro Khanna, Byron Donalds, Barry Loudermilk, and William Timmons. The bill was championed by Ranking Member of the Cybersecurity, Information Technology, and Government Innovation Subcommittee, Gerry Connolly.
The bill aims to enhance the delivery of critical services to the public by federal agencies, including health benefits and student loan programs. It mandates that the heads of federal agencies designate an existing senior official responsible for improving service delivery.
Additionally, the Office of Management and Budget (OMB) is directed to appoint a senior official to coordinate efforts across federal agencies. These designated officials will assist agencies in implementing best practices and measuring progress to enhance the public's experience online, in-person, and over the phone.
“This bill will make it easier for Americans to access essential federal services from Social Security to Medicare to veterans’ benefits by designating officials to drive changes and increasing coordination across the government,” said Rep. Khanna. “The federal government has an obligation to deliver quality services efficiently and effectively and this bill will make good on that. I’m so glad to see this bill pass and the House and hope to see it signed into law by the president very soon.”
The bill was unanimously approved by the House Oversight Committee in February this year.
“Ensuring that our federal government works efficiently starts by requiring high-quality employees to fulfill their Constitutional responsibilities and carry out the mission,” said Rep. Loudermilk. “As a longtime advocate for creating a customer-focused government, I’m proud to join Rep. Khanna and my colleagues in supporting the Government Services Delivery Improvement Act, which promotes a more effective, reliable, and responsive federal government, and works to keep its promise to deliver quality services to the American people.”
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